Frequently Asked Questions

It depends on the eSIM. Please read the activation email that contains all the instructions. Some eSIM start counting days only when you reach your destination country and your eSIM connects to the network. Some other eSIM start counting days as soon as you scan the QR code, so please refer to the email instructions you receive after the purchase.

An eSIM serves as a virtual SIM card that enables you to set up a mobile plan with your provider without the need for a physical nano-SIM card.

Activating your eSIM is a straightforward process involving three steps: 1) Specify your preferred destination 2) Choose a data plan 3) Scan the QR code using your phone.

While a physical SIM card is a tiny chip that you must insert into your phone, an eSIM functions as a digital SIM that facilitates the activation of a mobile plan from your carrier without requiring a physical nano-SIM card.

To verify if your device supports eSIM technology, kindly refer to our page listing supported phones.

Yes, the eSIM needs the roaming settings to be enabled. On iPhone devices you can enable it by going to Settings > Cellular > Cellular Data Options > Roaming > Voice & Data. On Android devices you can enable it by going to Settings > Network & Internet > Mobile Network > Advanced > Roaming. IMPORTANT: Make sure to enable the roaming settings ONLY on the eSIM, not on your main SIM, otherwise you will incour in roaming fees.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.